NopeList Support
NopeList reads restaurant inspection records that cities publish themselves. Most questions about a record are answered below — and for the ones that aren’t, write to us.
Email support
support@dwdrps.comIt helps to include the restaurant’s name and city, and the licence number from the bottom of its report — that number is how the city identifies the place, and it makes anything findable in one step.
A record looks wrong
NopeList copies public records. It doesn’t create them, verify them or amend them — so a correction made here wouldn’t be a correction anywhere that counts, and the record would come back the next time the city published.
The authority that carried out the inspection holds the original and is the only one who can change it:
| Where | Who to contact |
|---|---|
| Boston | Boston Inspectional Services |
| Cambridge | Cambridge Inspectional Services |
| Chicago | Chicago Department of Public Health |
| New York City | NYC Health |
| Los Angeles County | County of Los Angeles Public Health |
Every report in the app has a Where this comes from sheet at the foot of it, naming the dataset, the authority and the licence number, with links to both. Tell us too if you like — if the app has garbled something the city got right, that’s ours to fix.
A restaurant is missing
Usually one of three reasons:
- It’s listed under its licensed name. Records carry the name on the licence, which is often a company rather than the sign over the door. Searching the address finds it when the name doesn’t.
- It’s outside the records we read. In Los Angeles County, Pasadena, Long Beach and Vernon run their own health departments and don’t appear in the county’s data at all.
- It hasn’t been inspected yet, or its last inspection is older than the two-year window the app keeps. Anything older is still at the source.
What’s covered, and how current it is
Four places and five sets of records: Boston, Cambridge, Chicago, New York City and Los Angeles County.
The data is rebuilt from the cities’ portals weekly, and each report says when its copy was built. Cities publish on their own schedules — some daily, some in batches — so a very recent inspection may not have reached the city’s own feed yet, never mind ours.
An inspection is a snapshot of one visit. A clean record isn’t a guarantee and a bad one isn’t a verdict on today.
NopeList Pro
Pro unlocks the full text of every citation, the inspector’s notes, severity on each finding, and a vote on each citation. Two ways to buy it:
- Day Pass — $0.99, one time, 24 hours. Not a subscription; nothing renews.
- Pro Monthly — $6.99 a month, renewing until cancelled.
Cancelling
On your device: Settings › your name › Subscriptions › NopeList. A monthly plan has to be cancelled at least 24 hours before the period ends to avoid the next charge. The day pass needs no cancelling — it ends on its own.
I paid and Pro isn’t on
Open the paywall and tap Restore purchases; purchases are tied to your Apple Account, so this also brings Pro to your other devices. If it stays off, check that the device’s date and time are set automatically — a clock that’s wrong stops the App Store confirming a purchase. Then write to us.
Refunds
Apple handles all payments, so refunds go through Apple rather than us: reportaproblem.apple.com.
Notifications
Off until you turn them on, in the app’s Saved tab. Two kinds: a place you’ve kept has been inspected again, and — only in a week that was otherwise quiet — a round-up of what other readers have been voting on. To turn them off entirely, use the same switch, or Settings › Notifications › NopeList.
Location
Asked for only so the app can pick your city and sort by distance, to about a hundred metres, and never uploaded. The app works without it — pick a city by hand from the menu at the top of the home screen. To change your mind: Settings › Privacy & Security › Location Services › NopeList.
Your data
There is no account and no login. What you’ve saved, the lists you’ve made and the data the app has downloaded all live on the device.
The one thing that leaves it is a vote on a citation, which goes to a shared database so other readers see the tally. It carries the citation and a random identifier generated for that device — not your name, not your Apple Account. Undo the vote and the record is deleted.
To remove everything: undo any votes you’ve cast first, since those are the only records held outside your phone, then delete the app — that takes the rest with it.
The full policy is at dwdrps.com/privacy-policy.